Hi there πŸ‘‹

You may not be able to retrieve your cryptocurrency purchase history if the exchange has since closed, or you have closed your account. You can label this transaction as a closed exchange in order to record the value of the day these tokens arrived at the wallet or exchange as the acquisition price.

By default, Waltio records the acquisition price at the time of this deposit.

πŸ’‘ If you have closed an account on a platform that is still open, we invite you to contact the platform's support, so they can send you a transaction history file.


Example: You bought 1 BTC on Mt. Gox, VirWox or Cryptopia on January 1, 2013, for €10 and deposited this BTC on your Ledger on January 1, 2014, when it was worth €700. By labeling the transaction as a closed exchange deposit, Waltio automatically records the purchase price corresponding to the price of 1 BTC on January 1, 2014, i.e. €700.

πŸ’‘ If you have closed an account, without having made a transfer of these cryptocurrencies to a wallet or other exchange, you should fill in the transactions manually in Waltio or use the Waltio format file.

Example: Buy 0.3 BTC for €5,000 then sell these 0.3 BTC for €7,000 on Coinbase. The € sent to Coinbase have been sent back to the bank account. The Coinbase account is closed. You have to use the Waltio file format to declare your earnings taxable or fill in the transactions manually.

You have the possibility to go through a personalized accompaniment, it is a service, allowing to have a person in charge of your account and who can thus inform a file in Waltio format for you. For any request, please contact hello@waltio.co and detail your needs.

⚠️ If the date of a purchase transaction is earlier than the arrival date on a wallet or exchange recorded by Waltio, you must manually readjust the purchase price.

πŸ‘‰ You can directly fill in the price of the token on the date corresponding to the transaction manually by going to the "My transactions" section. Once this is done, click on "this section contains the prices recorded for each of the currencies included in your transaction" and change the price of the token in question.

If we take the example above, you can change the purchase price of the Bitcoin to €10 (actual purchase price).

πŸ’‘ If you have many transactions, you can use our Waltio file format.

If you have any other questions, do not hesitate to contact us via the chat just at the bottom right of your screen! πŸ’¬

The Waltio team

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