Hi there 👋
The export functionality of your transaction history is available on Coinhouse.
Step 1: Login to your Coinhouse account
Step 2: Click on "Transactions" then on "Export" (top right)
💡 The file is called "transaction history", be sure to keep the site interface in French so that the file has that name. Otherwise, Waltio will not read it correctly.
⚠️ Select "All transaction types" (instead of just "Withdrawal" and "Deposits" like in the example)
Step 3 : Upon receipt of the file, upload it to Waltio.
⚠️ Opening and saving a CSV file can sometimes modify it's structure, thus blocking automatic lecture by our program. Once files from AscendEX files are downloaded please, do not open them or modify their names so that we can read it correctly !
⚠️ The hours at which transactions take place are not present in the Coinhouse file. So make sure that all your transactions are in the correct order for a given day otherwise it can create insufficient balance warnings.
⚠️ EUR <> EURL conversions are not present within Coinhouse files. We are aware that this complicates the analysis of the data and can be a source of warnings on Waltio. We have contacted Coinhouse about this and are awaiting a response.
💡 If the case mentioned above arises you can shift your transactions by one minute in one direction or the other to classify them in real chronological order.
📫 We are aware that it is not easy to obtain a fair calculation in view of the various elements above. Our teams have approached those of Coinhouse in order to improve their transaction recovery tool. We recommend that you contact them to let them know about your difficulties in recovering your data. We are convinced that if this request comes from their customers, it will be prioritized.
💡 If your deposits and withdrawals are not present in the file named “Transactions” you should contact Coinhouse to obtain them.
If you have any other questions, do not hesitate to contact us via the Chatbot just at the bottom right of your screen! 💬