Hi there πŸ‘‹

Concerning the AscendEX we advise you to download your AscendEx files rather than using their API that only displays partial information.


⚠️ There seems to be a problem as to how to export AscendEx files. We recommend that you contact them with any difficulties you may have regarding the recovery of your data.



Step 1 : Contact AscendEx customer service:

πŸ‘‰ For deposits and withdrawals:

Contact customer service at this email address: support@asdx.zendesk.com

Subject : Full CSV transaction report


Description :

Hello,

Could you send me a CSV file for deposits and withdrawals from 01/01/2018 to 31/12/2022? My account email address is: myemail@address.com

Thank you in advance


πŸ‘‰ For trades:

Contact customer service at this email address: support@asdx.zendesk.com

Subject : Full CSV transaction report


Description :

Hello,

Could you send me a CSV file for trades from 01/01/2018 to 31/12/2022? My account email address is: myemail@address.com

Thank you in advance


Step 2 : Upload AscendEX files to Waltio

⚠️ The fact of opening and saving a CSV file can sometimes modify its structure, thus blocking automatic lecture by our program. Once files from AscendEX files are downloaded, please, do not open them or modify their names so that we can read it correctly !

Thank you.

πŸ“« At Waltio we are conscious that it is not simple to have to use several tools like an API, CSV files and also files with Waltio's file format. Our team as contacted AscendEX in order to improve their transaction recovery tool. We recommend that you contact them to let them know about your difficulties in recovering your data. We are convinced that if this request comes from their customers, it will be prioritized.


If you have any other questions, do not hesitate to contact us via the Chatbot just at the bottom right of your screen! πŸ’¬


The Waltio Team

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