Hi there 👋
To recover your transaction history on HitBTC follow these steps!
For HitBTC we only take files named:
Step 2: After selecting your desired date range, click "Export .csv"
Step 3: Repeat the process by clicking on Spot, then "Export .csv".
⚠️ Your file may have transaction.s without crypto.s. This may be because the crypto has been removed from the platform. It is therefore necessary to add the transaction.s via a file in Waltio's format.
Step 4: Upload the file to Waltio
⚠️ Opening and saving a CSV file can sometimes modify it's structure, thus blocking automatic lecture by our program. Once files from HitBTC files are downloaded please, do not open them or modify their names so that we can read it correctly !
If you have any other questions, do not hesitate to contact us via the Chatbot just at the bottom right of your screen! 💬